Our policy lasts 30 days. If 30 days have gone by since your purchase was delivered, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Items that are claimed to be defective, missing parts upon delivery, or other quality issues that prevent customer satisfaction will be reviewed on a case by case basis and if approved for return, a shipping label will be provided to return the item at no cost.
Types of goods that are exempt from being returned include Books, drinking glassware or mugs, and Gift Cards.
Shipping costs are non-refundable.
To complete your return, we require a receipt or proof of purchase. An email sent from TRHistorical as confirmation of an order, or a packing invoice qualifies as a receipt.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at dbussiere@TRHistorical.com.
Sale items (if applicable)
Items that were sold at a reduced price will only receive a return for the sale price.
Exchanges (if applicable)
If you need to exchange it for the same item, send us an email at support@TRHistorical.com and send your item to: 1700 Sullivan Trail, #128, Easton, PA, 18040, United States.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: 1700 Sullivan Trail, #128, Easton, PA, 18040, United States.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.