Content Policy

TR Historical makes efforts to avoid items or statements that are controversial in nature. TR Historical avoids selling products related to any person(s) still living, and avoids subjects in current news or current social environment that cause controversy and emotional conflict.

We appreciate all feedback and aim to be as accurate as possible. However, history itself may not be 100% certain and there is always debate between views as to the facts surrounding an event in history.

Customer reviews are an appropriate venue to describe products or service received from TR Historical. Information posted in customer reviews that is not relevant to the product or service received may be removed from TR Historical's site. This will most certainly occur with comments and statements that are controversial in nature or inappropriate for viewing on a professional site.

If you feel that such an item should not be on our site, please contact us at support@TRHistorical.com

If you would feel that information on our website or products are false or incorrect, please let us know by contacting us through email at support@TRHistorical.com.

Return Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase was delivered, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Items that are claimed to be defective, missing parts upon delivery, or other quality issues that prevent customer satisfaction will be reviewed on a case by case basis and if approved for return, a shipping label will be provided to return the item at no cost.

Types of goods that are exempt from being returned include Books, drinking glassware or mugs, and Gift Cards.

Shipping costs are non-refundable.

To complete your return, we require a receipt or proof of purchase. An email sent from TRHistorical as confirmation of an order, or a  packing invoice qualifies as a receipt.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at dbussiere@TRHistorical.com.

Sale items (if applicable)
Items that were sold at a reduced price will only receive a return for the sale price.

Exchanges (if applicable)

If you need to exchange it for the same item, send us an email at support@TRHistorical.com and send your item to: 1700 Sullivan Trail, #128, Easton, PA, 18040, United States.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 1700 Sullivan Trail, #128, Easton, PA, 18040, United States.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Shipping Policy

In typical situations (see note below for January-March winter hours*), orders are processed within 2-4 business days. Orders are not processed, shipped, or delivered on holidays or most weekends. Some items such as custom products or items on backorder may require additional time to ship. If there is a significant delay in the shipment of your order, we will contact you via email.

For holiday season (November & December) please keep in mind that USPS and UPS typically experience some type of delays in season. We are not responsible for holiday peak season delays.

TR Historical is not responsible for delivery delays that occur once an item has been shipped such as in the case of weather impacts.

TR Historical takes pride in our products, and we want you to receive your TR Historical orders in a safe and timely fashion. For further questions about shipping, please reach out to support@trhistorical.com and we’ll gladly be in touch shortly.

Customers will be sent an email once an order ships that will provide tracking information for the package.

*During the winter months of January-March, our shipping operations are limited to fewer days per week. This means it may take 6-7 days for us to ship an order when received depending on the off-peak season hours we are operating under. Contact us at support@trhistorical.com if you need an order by a specific date, need to arrange for rush postage, or any estimates on shipping time. We are happy to help if we can.